Vegawin is committed to promoting and ensuring responsible gaming and social responsibility at all times. 


We believe it is our responsibility to you, our customers, to ensure that you have an enjoyable experience on our platform while remaining fully aware of the potential risks associated with online social gaming if you do not maintain control. 


To help you maintain safe and manageable play, we fully support responsible gaming and have implemented measures to assist players who wish to control their gaming activities. 


PLAYER PROTECTION POLICY 


1. PROTECTION OF MINORS 


With the internet accessible through mobile devices and in homes worldwide, responsible gaming heavily depends on parental control and supervision. To ensure the safety of children online, we encourage our customers to utilize filtering software to prevent minors from accessing inappropriate material. 


2. TIPS FOR PARENTS 


Keep your username and password stored safe and private. 

Do not leave your computer or device unattended when you are logged into your account. 

Do not use the “Remember Me” feature on a shared computer or device, especially if you share your computer or device with children. 

Take particular care regarding the use by minors of all electronic and mobile devices. 

Store your bank cards and account details out of children's reach. 

Do not permit minors (under 18 years) to engage in any gaming activities intended for adults (18 years and older). 

Utilize filtering software to block your children from accessing inappropriate content online. 

If you share your device or computer with friends or family members who are under the legal age to participate in online social gaming, we recommend restricting their access to social gaming platforms. There are third-party services available that can help with this, such as: Netnanny.com 
Cybersitter.com 
Cyberpatrol.com 


3. TIPS FOR PLAYERS 


Ensure that the decision to play Vegawin is your personal choice. 

Decide how much you will spend before you start playing. 

Before you begin playing, take the time to understand the rules of the games. 

We suggest that you don’t play on our platform if: 
– It interferes with your daily responsibilities; 
– You are being treated or are in recovery for any type of dependency; 
– You are under the influence of alcohol or any other substance; 
– Your primary purpose is to pay debts using prizes you might win. 


4. KEEPING TRACK OF YOUR PLAY 


Playing online games should be viewed as a fun pastime. Here are some tips to help you keep control of your gaming experience: 


Keep it fun 


While playing online social games can be entertaining, it’s important to enjoy them in moderation and not use them as an escape from reality or as a way to generate income through winning prizes. 


Don’t spend too much!


Establish a budget for your entertainment and adhere to it. Only purchase Gold Coins if you can afford them. You can always take advantage of free play options available through Vegawint’s alternative methods of entry. 

 
Keep track of the time spent playing 


We're excited to have you here and hope you continue to enjoy playing! However, remember not to let online social games consume too much of your time. Just like going to the movies or bowling, we're here for you whenever you need some entertainment. 


Make use of our gaming management tools 


If you need a break, you can take some time off or permanently exclude yourself from playing at any time by following the steps outlined in this policy. 


If you feel that you may be gaming too frequently, it might be helpful to consider the self-assessment questions we provide. 


5. STAYING IN CONTROL 


We encourage our customers to game responsibly, which is why we offer a range of responsible gaming features. 


Set Gold Coin Spending Limits 


Contact our support team 24/7 for assistance in setting spending controls on your account, including: 

How much you can purchase each day; 

How much you can purchase each week; 

How much you can purchase each month; 


To set a limit, please contact Customer Support via email at [email protected] using the subject line "Responsible Gaming Options," or use our contact form in the 24/7 Customer Help section, selecting "Account Management" from the drop-down menu along with details of the limit options you wish to implement. Please note that each day refers to a 24-hour period. 


If you choose to submit a purchase limit request, we will make every effort to apply your limits as soon as practically possible. However, please note that this process may take a reasonable amount of time to implement. The limits will not take effect until they have been fully implemented and you have been notified in writing. If you find that the limits have not been applied after this, it is your sole responsibility to inform us immediately. 


You can change or revoke the limits you have set by contacting Customer Support via email with the subject line "Responsible Gaming Options," or by using the "Account Management" option in the contact form within the 24/7 Customer Help section, along with details of the options you wish to amend or revoke. 


Timeout & Account Closure Options 


You may request to exclude yourself from the Vegawin platform by selecting one of the following options: 


Take Timeout 


Choose the number of days you would like to lock access to your account. This action will temporarily restrict access for the specified period. Please note that once initiated, this cannot be undone until the period expires. The available timeout periods are 7, 14, or 30 days. 


Once the timeout period has expired, access to your account will automatically resume unless we receive an email from you instructing us not to reopen your account on the specified date. 


To request a timeout, please contact Customer Support via email at [email protected] using the subject line "Responsible Gaming Options," or use our contact form in the 24/7 Customer Help section, selecting "Account Management" from the drop-down menu and including details of the period for which you would like the timeout to apply. 


If you decide to submit a timeout request, we will make every effort to apply your request as soon as practically possible. However, please be aware that this process may take a reasonable amount of time to implement. The timeout will not take effect until it has been fully implemented and you have been notified in writing. If you find that the timeout has not taken effect after this, it is your sole responsibility to inform us immediately. 


Self-Exclusion Options 


How Does Self-Exclusion Work? 


Self-exclusion is the option to request a longer and more comprehensive restriction on your access to the services at Vegawin.com. 


Once implemented, self-exclusion cannot be canceled or amended in any way until the requested period has fully elapsed. 


The minimum duration for self-exclusion is 6 months; however, longer periods can be requested based on your preferences. 


Self-exclusion means you have made a written request to comprehensively limit your access to our services at Vegawin.com. 


We will make all reasonable efforts to limit your access to our services at Vegawin.com. 


Self-exclusion will result in a complete restriction of access to your account. A restriction will be applied to your account to ensure that, to the best of our ability, all access to your account is blocked. 


We cannot guarantee that the self-exclusion option is 100% fail-safe. However, we will make every reasonable effort to ensure that your self-exclusion request is implemented promptly and accurately. 


Commitment from the player is essential for successful self-exclusion. It is important not to attempt to bypass the self-exclusion restriction by registering a new account or using methods to disguise your identity, such as creating new email addresses to open additional accounts. 


During a period of self-exclusion, you will not earn, save, credit, or retain any daily login or star system reward points. 


What happens to the Virtual Coins in my account during Timeout, Deactivation or Self-Exclusion Periods? 


Your account will remain inactive during any Timeout, Deactivation, or Self-Exclusion periods you request. 


If your account is reactivated, any virtual coin balances will be restored to the same amount that was in place immediately before the account restriction was applied by a Vegawin representative. 


No refunds or transfers of virtual coin balances are allowed during the Timeout, Deactivation, or Self-Exclusion periods. 

 If you have a pending redemption on your account and request a Timeout, Deactivation, or Self-Exclusion, this request will not be processed. 


What will happen to my account information during the Timeout, Deactivation or Self-Exclusion Period? 


Vegawin will retain necessary data during the Timeout, Deactivation, or Self-Exclusion Period in accordance with our Privacy Policy. 

Vegawin will make all reasonable efforts not to send any marketing materials via email during the Timeout, Deactivation, or Self-Exclusion Period. 

However, we cannot guarantee that you will not receive such marketing communications in error. 

If you do receive such communications in error during the Timeout, Deactivation, or Self-Exclusion Period, please notify us 24/7 at [email protected] so we can rectify the issue. 


If you require access to your account, gaming or transaction history during this period please contact [email protected] as the online support system will be unavailable. 


Making your Self-Exclusion Request 


To request a self-exclusion, please contact Customer Support via email at [email protected] using the subject line "Responsible Gaming Options," or use our contact form in the 24/7 Customer Help section, selecting "Account Management" from the drop-down menu and providing details of the duration you wish the self-exclusion to apply. The minimum duration is 6 months. 


If you decide to submit a self-exclusion request, we will make every effort to apply your restriction as soon as practically possible. However, please note that this process may take a reasonable amount of time to implement. The self-exclusion will not take effect until it has been fully implemented and you have been notified in writing. If you find that the self-exclusion has not taken effect after this, it is your sole responsibility to inform us immediately. 


Deactivating your Vegawin Account 


If you wish to close your account and restrict access to our services without a specific time frame, while maintaining more flexibility, you can request to deactivate your account. This will preserve your account data and history for when you decide to return. You can reactivate your account at any time by simply contacting our support team at [email protected] or by using our contact form. 
 
Tips if you choose self-exclusion at Vegawin 


We strongly recommend that you also seek exclusion from all other gaming platforms where you may have an active account. 


If you use social media channels, please take steps to ensure that you do not receive our news or updates. 


Once the self-exclusion (or any type of closure) is applied and throughout its duration, you will no longer receive any further email marketing materials from us. However, it may take up to 24 hours for the system to update, so you might receive marketing materials during this time; please feel free to ignore them. 


Exclusion by unregistered players 


You may also voluntarily exclude yourself from the Vegawin platform even if you do not have a customer account. If you wish to do so, please send an email to [email protected] including your full name, residential address, email address, and age. This information will allow us to prevent you from registering and playing on the Vegawin platform in the future. This self-exclusion will only be lifted after we receive a written email from you requesting to disregard your previous self-exclusion request. 


We may exclude you from the Vegawin platform permanently or for a limited timeout period at our sole discretion if there are indications that you may have a problem with online social gaming. 


Activity Statement 


Information related to your gaming can be found in the Gaming History section of the platform. For information regarding your gaming history that extends beyond the records displayed on the online platform, or for details related to your Transaction History, please contact Customer Support, available 24/7. 
 
6. SELF-ASSESSMENT 

If you believe that your gaming or someone else's is becoming problematic, it may be helpful to consider the self-assessment questions below. 

Do you often re-live gaming experiences or think about future ones? 

Do you hide or lie about your gaming? 

Do you get angry when someone or something interrupts a game? 

Have you ever taken a break from gaming only to binge uncontrollably upon your return? 

When you're upset, do you find comfort in playing games or planning to game? 

Do you find yourself gaming in the early morning? 

Do you find ways to game when away from home? 

Do you set limits with gaming and then break them, playing hours longer than intended? 

Do you sacrifice hours of sleep to play games? 

Have you ever called in sick or late to work, or skipped classes to play games? 

Have you sworn off a game, uninstalled it, and later returned to it? 

Do you feel guilt and shame around your gaming? 

Does gaming contribute to arguments in your relationships? 

Has gaming taken the place of any hobbies or sports you used to enjoy? 

Do you forget appointments, responsibilities or deadlines in work or school when gaming? 

Do you become irritated and defensive when people suggest you might be gaming too much? 

Have your hours spent gaming increased over time? 

Do you blow off social events to play games? 

Have you lost contact with friends and family since gaming? 

Do you have intense feelings (highs, lows, anger, fear) while gaming? 


The more questions you answer "yes" to, the more likely it is that you may be experiencing difficulties with your gaming. However, it is also perfectly normal to encounter some of these issues without any problems. If you would like to speak with someone who can provide advice and support, please contact the support organizations listed below. 
 

7 .SUPPORT ORGANIZATIONS 


If you seek help and support services for individuals adversely affected by gaming, we recommend reaching out to Computer Gaming Addicts Anonymous (CGAA) at [email protected]. 
 
Important: Please note that the CGAA is an independent support service and is NOT affiliated with Vegawin in any way. The CGAA does not provide customer support or dispute resolution services. If you would like to discuss any matter or complaint related to your account, please contact us via email at [email protected].