Terms & Conditions
Vegawin TERMS AND CONDITIONS
VERSION: 1.0
PUBLISHED: 20 MAY 2025
These Terms and Conditions constitute a binding legal agreement between you and us, governing your use of any of our Games, Platform, or Website, accessed through any electronic device (including web, mobile, tablet, or other devices).
PLEASE NOTE THAT THESE TERMS AND CONDITIONS CONTAIN A PROVISION THAT WAIVES YOUR RIGHT TO PURSUE ANY CLASS, GROUP, OR REPRESENTATIVE CLAIMS AND REQUIRES YOU TO RESOLVE ANY PAST, PENDING, OR FUTURE DISPUTES WITH US THROUGH INDIVIDUAL ARBITRATION, UNLESS YOU OPT OUT WITHIN THE DESIGNATED TIME FRAME. SEE CLAUSE 18 FOR DETAILS.
Please read these Terms and Conditions carefully in their entirety before accepting. By checking the acceptance box during registration or by accessing the Games or Platform, you confirm that you have read and agree to be bound by these Terms and Conditions, which are inseparably linked to our Privacy Policy, Responsible Social Gaming Policy, and any game-specific or promotion-specific terms relevant to your participation. If you do not agree with any provision of these Terms and Conditions or any associated policies, rules, or terms, you may not install or use the Platform or play any Game.
THE WEBSITE, PLATFORM AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING OF ANY TYPE.
NO PURCHASE OR PAYMENT IS REQUIRED TO PARTICIPATE IN THE ROR Entertainment SWEEPSTAKES. A PARTICIPANT’S CHANCE OF WINNING WILL NOT BE INCREASED OR IMPROVED BY MAKING ANY PURCHASE OR PAYMENT OF ANY KIND OR AMOUNT.
Subject to these Terms and Conditions, players in all eligible jurisdictions are permitted to play the Games and make purchases.
DEFINITIONS
Collective Action: Refers to any claim made as part of a class, group, collective, coordinated, consolidated, mass, or representative action, whether in arbitration or in court.
Content: Refers to text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code, and other materials used, displayed, or made available as part of the Games and Platform.
Customer Account: Refers to an account maintained by a Registered Customer.
Fraudulent Conduct: Refers to any conduct outlined in Clause 7.
Game(s): Refers to any Gold Coins Game(s) available on the Platform. We reserve the right, at our sole discretion, to add or remove Games from the Platform.
Inactive Account: Refers to a Customer Account that has not registered any logins or logouts for a period exceeding 60 days.
Participate: Refers to engaging in any Games or using our Platform in any manner, including any activities outlined in Clause 2.
Payment Administration Agent: Refers to any related corporate body, affiliate, or third party appointed to act as our agent, including, but not limited to, ROR Entertainment LTD
Platform: Refers to any URL or mobile application owned by or licensed to ROR Entertainment and branded as part of the “ROR” family of games, including the website at https://www.Vegawin.com, along with all subdomains, subpages, successor sites, and all Games, features, tools, and services available on these platforms.
Player or You, you, your or Your: Refers to any individual who participates, whether or not they are a Registered Customer.
Registered Customer: Refers to a Player who has successfully registered a Customer Account, regardless of whether the account is currently active.
Service: Refers to the availability and provision of the Games and the Website that allow you to participate.
Terms and Conditions or T&C’s: Refers to these Terms and Conditions, as may be amended from time to time.
Third Party Websites: Refers a third party website not controlled by us.
Gold Coins: Refers to the virtual social gaming currency that allows you to play ROR Entertainment Games. Gold Coins hold no monetary value and cannot be redeemed for prizes under any circumstances.
Gold Coins Games: Refers to any game played using Gold Coins currency. We may provide you with free Gold Coins upon signing up for the Platform and at regular intervals when you log in. You may earn additional Gold Coins through gameplay on Gold Coins Games, and you may also purchase more Gold Coins on the Platform. Gold Coins Games are solely for social play, and no prizes or winnings can be redeemed from playing these games.
ROR Entertainment : Refers to ROR Entertainment LTD (company registration number 125084), a limited liability company incorporated in Gibraltar and governed by Gibraltar law, with its registered address at Suite 4.03.02, Block 4, Eurtowers, Gibraltar GX11 1AA.
ROR Entertainment LTD, We, we, Us, Our or our: Refers to ROR Entertainment LTD and ROR Entertainment .
YOUR PARTICIPATION
Restrictions You hereby declare and warrant that:
You confirm that you are over 18 years of age, or the higher minimum legal age of majority as required in your jurisdiction of residence, and are legally permitted, under applicable laws, to participate in the Games offered on the Platform.
Your participation in the Games is strictly in a personal capacity, solely for recreational and entertainment purposes.
Your participation in the Games is solely on your own behalf and not on behalf of any other individual.
All information you provide to us during the term of these Terms and Conditions is accurate, complete, and truthful, and you agree to promptly notify us of any changes to this information.
The funds you use to purchase Gold Coins are not associated with any illegality and do not originate from any unlawful activity or source.
You will not engage in any fraudulent, collusive, fixing, or other unlawful activities related to your or any third party’s participation in the Games, and you will not use any software-assisted methods or techniques (including but not limited to bots designed for automatic play) or hardware devices for participating in the Games. We reserve the right to invalidate any participation found to involve such behavior.
For purchasing Gold Coins, you agree to use only a valid payment method (or credit card, where applicable) that lawfully belongs to you.
It is the Player’s responsibility to ensure that their participation is lawful within their jurisdiction. Any individual who knowingly breaches Clause 2, including attempts to circumvent this restriction—such as using a VPN, proxy, or similar service to mask or alter the identification of their real location, providing false or misleading information about their location or residence, or participating through or on behalf of a third party located in a jurisdiction where participation is unlawful—will be in violation of these Terms and Conditions. Such actions may constitute fraud and could lead to criminal prosecution.
Eligible Players Employees of ROR Entertainment LTD, along with employees of their affiliates, subsidiaries, parent or holding companies, advertising agencies, and any other company or individual involved in the design, production, execution, or distribution of the Games, as well as their immediate family members (spouse, parents, siblings, and children, whether by birth, marriage, or adoption) and household members (those sharing the same residence for at least six months of the year), are not eligible to participate.
Acceptance By accepting these Terms and Conditions, you agree that your participation is entirely at your own option, discretion, and risk. You waive any claims against ROR Entertainment LTD, its partners, and their respective directors, officers, or employees for any losses you may incur.
LICENSE
Provided you agree to and continue to comply with these Terms and Conditions, ROR Entertainment LTD grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Gold Coins, via a supported web browser or mobile device, strictly for your personal, private entertainment and for no other purpose.
These Terms and Conditions do not grant you any ownership, title, or interest in the Platform or its Content.
You acknowledge and agree that your license to use the Platform is restricted by these Terms and Conditions. Should you disagree with or act in violation of these Terms and Conditions, your license to use the Platform (including access to the Games and Content) may be terminated immediately.
If the Platform or any Game is considered illegal under the laws of the jurisdiction in which you reside or are located, you will not be granted any license to access and must refrain from accessing the Platform or the relevant Game.
YOUR CUSTOMER ACCOUNT
Single Account
You are permitted to have only one Customer Account, including any inactive accounts, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or attempt to open may be canceled or suspended, and the consequences outlined in Clause 13 may apply.
You must notify us immediately if you become aware that you have more than one registered Customer Account, whether active or inactive, on the Platform.
We are legally required to retain your full name, date of birth, and residential address.
Accuracy
You are responsible for keeping your registration details up to date at all times. If you change your address, email, phone number, or any other contact information or personal details, please contact Customer Support via email at support[at]Vegawin.com to update your information. The name provided during registration must match the name on your government-issued identification. Note that changes to your personal details may require you to resubmit government-issued identification to verify your identity.
Security and Responsibility of Your Customer Account
During the registration process, you will be required to choose a password to log in to the Platform.
You consent to AgeChecker collecting your data upon sign-up in accordance with its Privacy Policy.
You are solely and exclusively responsible for ensuring that your Customer Account login details and any payment methods remain secure and accessible only to you. You accept full responsibility for any unauthorized use of your Customer Account and any activities linked to it, including use by a minor (which is strictly prohibited in all cases).
You must not share your Customer Account or password with anyone, allow others to access or use your Customer Account, or take any action that could compromise the security of your Customer Account.
If you become aware of or reasonably suspect that the security of your Customer Account has been compromised, including any loss, theft, or unauthorized disclosure of your password or account details, you must notify us immediately.
You are solely responsible for maintaining the confidentiality of your password and will be held accountable for all activities associated with your Customer Account, including any purchases made under the account, regardless of whether those purchases were authorized by you.
You are solely responsible for all activities occurring through your Customer Account, regardless of whether you performed those actions. You acknowledge that your Customer Account may be terminated if someone else uses it to engage in any activity that breaches these Terms and Conditions or is otherwise illegal.
We are not responsible for any abuse or misuse of your Customer Account by third parties resulting from your disclosure of login details to any third party, whether such disclosure was intentional or accidental, active or passive.
Account Transfers
You are prohibited from transferring Gold Coins between Customer Accounts, from your Customer Account to other players, or from receiving Gold Coins from other Customer Accounts into your Customer Account. Additionally, you are not permitted to transfer, sell, or acquire Customer Accounts. Gold Coins may only be used to play games on the Platform; they have no “real-world” value, and you are prohibited from attempting to sell, trade, or use them outside of the Platform. We retain sole ownership of all Gold Coins.
Inactive Customer Accounts
We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account.
If no transactions have been recorded on your Customer Account for 60 consecutive days, we reserve the right to reset your Gold Coins balance to zero without offering any refunds for purchases.
Closing of Customer Accounts
If you wish to close your Customer Account, you may do so at any time by selecting the “Contact Us” link on the Platform and submitting a request to close your account. Closing your Customer Account will result in the forfeiture of all access to and rights to use, enjoy, or benefit from any Gold Coins.
If the reason for closing your Customer Account is related to concerns about potential responsible gaming issues, you must indicate this in your request. Our time-out and exclusion procedures are summarized in Clause 6.4 of these Terms and Conditions and are detailed in our Responsible Social Gaming Policy.
You can reopen your Customer Account by submitting a request to the Customer Support team. All requests for account re-opening will be reviewed by our Customer Support and Compliance teams, which will adhere to strict customer protection guidelines.
Discretion to Refuse or Close Accounts
We reserve the right to refuse the establishment of a Customer Account to anyone or to close an existing Customer Account at our sole discretion.
GAMES Rules
The Games offered on the Platform may have their own specific rules, which are available on the Platform. It is your responsibility to read these rules before playing. You must familiarize yourself with the applicable terms of play and review the relevant rules for each Game prior to participating.
All foreign exchange transaction fees, charges, or related costs incurred as a result of your purchase of Gold Coins are your sole responsibility. This includes any losses or additional costs arising from foreign exchange fluctuations.
Virtual Currency Purchases (Gold Coins)
If you use a credit/debit card, online wallet, or financial/bank account to purchase Gold Coins, the account or cardholder's name must match the name you provided when registering your Customer Account. If there is any discrepancy between the name on your Customer Account and the name on your credit/debit card, online wallet, or financial/bank account, your Customer Account will be immediately suspended upon detection. If your Customer Account is suspended, we recommend contacting Customer Support via email for details regarding our verification process.
We reserve the right to request documents and information to verify the ownership of the credit/debit card, online wallet, or financial/bank account used for purchasing Gold Coins.
You agree that we and/or our Payment Administration Agents and payment facilitators may store your payment information (e.g., card number or token) to facilitate your future purchases. By accepting these Terms and Conditions, you authorize ROR Entertainment LTD and/or our Payment Administration Agents and payment facilitators to store your payment credentials in accordance with applicable payment processing regulations.
ROR Entertainment LTD will begin processing your payment for the purchase of Gold Coins once you click the “Pay” button.
Gold Coins Balance
You may participate in any Game only if you have sufficient Gold Coins in your Customer Account for that participation. We will not provide you with any credit for the purchase of Gold Coins or any other purposes.
From time to time, we may set minimum or maximum Gold Coins purchase amounts as specified and offered on the Platform.
Once a Gold Coins purchase is made, the funds will be withdrawn from your financial/bank account, online wallet, or credit/debit card as soon as practicable.
The purchase of Gold Coins constitutes the purchase of a temporary license granted by us, allowing you to participate in ROR Entertainment Games. This is not a deposit of funds and cannot be withdrawn. Funds used to purchase Gold Coins are non-refundable. Gold Coins hold no real monetary value.
Once Gold Coins have been submitted for play and accepted, they cannot be changed, withdrawn, or canceled, and the Gold Coins will be deducted from your Gold balance immediately.
If any of your purchases are returned, reversed, or charged back, your account will be suspended. In such an event, the amount of these purchases will be considered a debt owed by you to us, and you must promptly remit payment for these purchases using an alternative payment method.
Void Games
We reserve the right to declare participation in a Game void, in whole or in part, if, at our sole discretion, we determine that an error, mistake, misprint, technical issue, fraud, or other action has invalidated the play.
Final Decision
In the event of a discrepancy between the result displayed on a user’s device and the result recorded on the ROR Entertainment LTD server software, the result on the ROR Entertainment LTD server software will be considered the official and governing outcome.
Promotions
All promotions, including contests, special offers, and bonuses, are subject to these Terms and Conditions, as well as any additional terms that may be published at the time of the promotion.
In the event of a conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will take precedence.
ROR Entertainment LTD reserves the right to withdraw or modify any promotions without prior notice to you.
If ROR Entertainment LTD reasonably believes that a Registered Customer is abusing any promotion to gain an advantage for themselves or others, including through Fraudulent Conduct, we may, at our sole discretion, withhold, deny, or cancel any advantage, bonus, or prize as deemed appropriate.
Without limiting Clause 8.4 and unless restricted by applicable law, you grant ROR Entertainment LTD an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use any Content you post or publish as part of a promotion, contest, or competition in any way we see fit, without further acknowledgment of you as the author.
4. FINANCIAL TERMS OF USE
Verification Checks
You agree that we are entitled to conduct any identification, credit, and other verification checks that we may reasonably require or that are required under applicable laws.
You acknowledge that we are committed to providing a safe play environment for our users and the company. We reserve the right to perform enhanced due diligence on all high-risk players, including Politically Exposed Persons and any registered Customer, and may conduct these additional verification procedures at any time. Enhanced due diligence procedures may include, for example, requests for certified copies of your identification documentation (such as a passport with photo identification) and proof of address (such as a utility bill).
You may be required to provide information regarding your source of funds, financial standing, occupation, and other relevant details. The company reserves the right to restrict your account, including limiting the amount you can purchase, if you fail to supply the requested information. The company is under no obligation to inform you when such investigations are underway, and third-party companies may be used to conduct these investigations.
If any required identification, credit, or other verification check cannot be completed to our satisfaction because you have not provided the requested documents within 7 days of the initial request, we reserve the right to deactivate your Customer Account. You will be unable to purchase Gold Coins until this verification check is successfully completed. Additionally, if the documents fail the company’s internal security checks or are suspected of tampering, the company is not obligated to accept them as valid or provide feedback on the findings.
You consent to Sumsub collecting your data during document verification in accordance with its Privacy Policy.
Credit Checks ROR Entertainment LTD reserves the right to conduct external verification checks on all account holders using third-party verification agencies, based on the information provided during registration.
Expiry and Forfeiture Gold Coins are valid for 60 days from the date they are credited to your Customer Account and will automatically expire thereafter.
Gold Coins may be forfeited if a Customer Account is deactivated for any reason or at our discretion.
Updating Payment Details Updating or adding additional payment details can only be performed by you while logged into your Customer Account. We cannot update or add payment details on your behalf.
Mistaken Credits If, due to a technical error, human error, or otherwise, your Customer Account is mistakenly credited with Gold Coins or prizes that do not belong to you, the credited amount will remain the property of ROR Entertainment LTD and will be deducted from your Customer Account at the earliest opportunity.
RESPONSIBLE SOCIAL GAMING Policy
ROR Entertainment LTD actively supports responsible gaming and encourages its Players to use a variety of responsible gaming features to help manage their Customer Accounts effectively.
We refer you to Our Responsible Social Gaming Policy for full details.
ROR Entertainment LTD is dedicated to providing excellent customer service, including a strong commitment to supporting responsible gaming. While ROR Entertainment LTD will make all reasonable efforts to enforce its responsible gaming policies, it does not accept responsibility or liability if you choose to continue gaming or use the Services with the intent to deliberately circumvent the relevant measures in place, or if ROR Entertainment LTD is unable to enforce its policies due to factors outside its reasonable control.
Take a Break (Time-Out) and Self-Exclusion
You may request a time-out or self-exclusion from our Games at any time. Additionally, you can set a limit on your purchases of Gold Coins. For details on the available options, please refer to our Responsible Social Gaming Policy.
Player Protection Policy
We are committed to ensuring that you enjoy a safe and responsible gaming experience. On the Responsible Social Gaming page of our Platform’s main website, you’ll find a comprehensive Player Protection Policy. This policy provides a list of tools you can use to support a safer gaming experience, including spending limits and third-party software like NetNanny, Gamblock, or Cyberpatrol to help prevent access to gaming when needed.
FRAUDULENT CONDUCT
You may not, directly or indirectly:
- attempt to hack into any part of the Games or Platform through password mining, phishing, or other unauthorized methods;
- attempt to modify, reverse engineer, or decompile any part of the Games or Platform;
- knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or any other similar harmful material;
- circumvent the structure, presentation, or navigational functions of any Game to obtain information not publicly available on the Platform;
- participate in any form of cheating or collusion;
- use the Services and systems of ROR Entertainment LTD to facilitate any illegal money transfer (including money laundering proceeds of crime);
- participate in, take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:
- special offers or packages sent via email to a specific group of players and redeemable through a unique URL; or
- identification documents (including, but not limited to, photographs, bills, and lease documents) for the purpose of misleading ROR Entertainment LTD about a Player’s identity;
- use a Virtual Private Network (VPN), proxy, or other software or device designed to alter or conceal the actual location from which you are connecting to our website and services.
You must not use the Platform for any unlawful, fraudulent activity, or prohibited transaction (including Fraudulent Conduct) under any applicable laws. We monitor all transactions to prevent money laundering.
I If ROR Entertainment LTD suspects that you are engaging in or have engaged in fraudulent, unlawful, or improper activity—including money laundering or any conduct violating these Terms and Conditions—your access to the Services will be deactivated immediately, and your Customer Account may be suspended. In such cases, ROR Entertainment LTD is not obligated to reverse any Gold Coins purchases you have made. Additionally, ROR Entertainment LTD may share necessary information with relevant authorities, online service providers, banks, credit card companies, electronic payment providers, or other financial institutions. You agree to fully cooperate with any ROR Entertainment LTD investigation into such activities.
INTELLECTUAL PROPERTY
The computer software, graphics, Platform, and user interface provided to you are owned by or licensed to ROR Entertainment LTD
or its associates and are protected under copyright laws. You are permitted to use the software exclusively for personal, recreational purposes, in accordance with all established rules, terms, and conditions, as well as all applicable laws, rules, and regulations.
You acknowledge that ROR Entertainment LTD
is the owner or authorized licensee of all intellectual property rights associated with any Content.
Your use of the Games and Platform does not grant you any intellectual property rights in the Content, Games, or Platform.
You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use, in any manner we see fit, any information, images, videos, comments, messages, music, or profiles you publish or upload to any website or social media page controlled and operated by ROR Entertainment LTD.
You must not reproduce or modify the Content in any manner, including by removing any copyright or trademark notices.
All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected under applicable trademark and copyright laws.
7. THIRD PARTY WEBSITES AND LINKS
Third Party Websites You acknowledge and agree that ROR Entertainment LTD:
is not responsible for Third Party Websites; and
We make no guarantee regarding the content, functionality, or accuracy of any Third Party Website.
You further acknowledge that some Third Party Websites may be fraudulent, attempting to offer Gold Coins without authorization from ROR Entertainment LTD in an effort to obtain your personal information (including passwords, account information, and credit card details). You agree that ROR Entertainment LTD is not responsible for any actions you take at the request or direction of these or any other Third Party Websites.
Third Party Websites are governed by the terms and conditions established by the respective third party.
Links
Any links to Third Party Websites do not:
imply a relationship between ROR Entertainment LTD and the third party; or
imply any endorsement or sponsorship by ROR Entertainment LTD of the Third Party Website or the goods or services it provides, unless specifically indicated by ROR Entertainment LTD.
Where a website controlled and operated by ROR Entertainment LTD includes links to various social networking sites, such as Facebook®, Instagram®, and Twitter®, you acknowledge and agree that:
any comments or content you post on such social networking sites are governed by the terms and conditions of the respective social networking site;
you will not post any comments that are false, misleading, deceptive, or defamatory toward us, our employees, agents, officers, or other players; and
we are not responsible or liable for any comments or content posted by you or others on social networking sites.
8. DISRUPTIONS AND CHANGE
No warranties The Platform is provided on an “as is” basis, and to the fullest extent permitted by law, we make no warranty or representation, express or implied, regarding the satisfactory quality, fitness for a particular purpose, completeness, or accuracy of the Platform (including the Games and Content).
Malfunctions ROR Entertainment LTD is not liable for any downtime, server disruptions, lagging, or any technical or political disturbances affecting Game play, nor for any attempts by you to Participate through methods not intended by us.
ROR Entertainment LTD accepts no liability for damages or losses alleged to arise out of or in connection with any Platform or its content, including, without limitation, delays or interruptions in operation or transmission, data loss or corruption, communication or line failures, any misuse of a Platform or its content, or errors or omissions in content.
In the event of a Platform system malfunction, all Game play on that Platform will be void.
If a Game starts but fails to conclude due to a system failure, ROR Entertainment LTD will use commercially reasonable methods to reinstate the Gold Coins played in the Game by crediting them to your Customer Account. ROR Entertainment LTD reserves the right to adjust Player balances and account details to correct such errors.
ROR Entertainment LTD reserves the right to remove any part of the Games from the Platform at any time. Any Games exhibiting incorrect behavior that impacts game data, Gold Coins balances, or other balances—due to misconfiguration or bugs—will be canceled and removed from the Platform. ROR Entertainment LTD may adjust Player balances and account details in such cases to correct any mistakes. Change
ROR Entertainment LTD reserves the right to suspend, modify, remove, or add Content to the Platform at its sole discretion, with immediate effect and without notice to you. We will not be liable for any loss you may suffer as a result of these changes or any modification, suspension, or discontinuance of the Platform (including any Game), and you will have no claims against ROR Entertainment LTD in this regard.
Service Suspension
We may temporarily suspend all or part of the Platform for any reason at our sole discretion. While we may provide notice of such suspension, we are not obligated to do so. The Platform will be restored as soon as practicable, at our sole discretion, following the temporary suspension.
Changes to Jurisdiction Regulation
The Company actively monitors legal developments worldwide. If any proposed legal change arises in a particular region, we reserve the right to immediately suspend all access to the Website for any user located in that region. In such an event, all Gold Coins will be void, and no financial compensation will be offered.
VIRUSES
While we take all reasonable measures to keep the Platform free from computer viruses, we cannot and do not guarantee that it is entirely free from such issues. It is your responsibility to protect your systems and ensure you have the means to reinstall any data or programs lost due to a virus.
PRIVACY POLICY
ROR Entertainment LTD is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.
Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to account registration.
If you have given consent when registering to receive marketing communications from ROR Entertainment LTD in respect of its offerings by way of email, post, SMS and telephone notifications, you may unsubscribe from at any time by contacting Customer Support via email at support[at]Vegawin.com, alternatively you may use the contact preferences facility available online.
Please note: In the event of closing your account including and not limited to Self-Exclusion, Permanent Closure, it can take up to 24 business hours to be removed from marketing and promotional emails and materials.
11. USE OF LIVE CHAT SERVICES
We may provide you with a Live Chat service to talk to our Customer Support representatives or to talk to other Players. This may include use of our Facebook® page and Facebook messenger. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.
Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.
Spamming on Live Chat is prohibited. You are prohibited from intimidating ,harassing, or abusing other Players or ROR Entertainment LTD employees and representatives.
You will not use any Live Chat service to engage in any form of harassment or offensive behavior, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, hate speech, or offensive language.
You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.
You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.
You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.
You will not use any Live Chat service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Player’s systems in any way.
We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time.
If you breach any of the provisions relating to a Live Chat service, we may ban you from using that Live Chat service or all Live Chat services and/or suspend or deactivate your Customer Account.
We reserve the right to remove the Live Chat service from any Platform if abused.
We will not be liable if damage arises out of the Live Chat service.
You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in this clause 13 or any other rules on the Platform applying to the Live Chat service.
You will not collude in any way through the Live Chat service. Players are encouraged to report any suspicious behavior to Customer Support via email.
12. COMPLAINTS AND CUSTOMER SUPPORT
If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any game), you may contact us via email at support[at]Vegawin.com.
TO PROTECT YOUR PRIVACY, ALL EMAIL COMMUNICATIONS BETWEEN YOU AND ROR Entertainment LTD SHOULD BE CONDUCTED USING THE EMAIL ADDRESS REGISTERED TO YOUR CUSTOMER ACCOUNT WITH ROR Entertainment LTD. FAILURE TO USE THIS EMAIL ADDRESS MAY RESULT IN A DELAYED RESPONSE.
The following information must be included in any written communication with ROR Entertainment LTD (including a complaint):
your username;
your first and last name, as registered on your Customer Account;
a detailed explanation of the complaint/claim; and
any specific dates and times associated with the complaint/claim (if applicable).
Failure to include the information outlined above in a written communication may delay our ability to identify and respond to your complaint or claim in a timely manner. The Customer Support department will investigate official complaints promptly and will endeavor to respond within 5 calendar days of receiving the complaint.
In certain circumstances, the Customer Support department may require up to 10 days to respond to a complaint. If this occurs, the player will be notified of the delay within 3 days of lodging the complaint.
13. DEACTIVATION / SUSPENSION OF ACCOUNT
ROR Entertainment LTD reserves the right to deactivate or suspend your Customer Account at any time and for any reason, without prior notice to you.
Without limiting Clause 14 , we reserve the right, at our sole discretion, to deactivate or suspend your Customer Account (regardless of any other provision in these Terms and Conditions) if we have reason to believe that you have engaged or are likely to engage in any of the following activities:
You have breached, or assisted another party in breaching, any provision of these Terms and Conditions, or we have reasonable grounds to suspect such a breach;
You have more than one Customer Account, including any Inactive Account, on any Platform;
The name registered on your Customer Account does not match the name on the financial/bank account or credit/debit card(s) used to make purchases on that Customer Account;
Your communication with us consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
Your Customer Account is deemed to be an Inactive Account;
You become bankrupt;
You provide incorrect or misleading information while registering a Customer Account;
Your identity cannot be verified;
You attempt to access your Customer Account using a VPN, proxy, or similar service that conceals or manipulates your real location, or by otherwise providing false or misleading information about your citizenship, location, or place of residence, or by playing Games on the Platform through or on behalf of a third party;
You are not over 18 years of age;
You are located in a jurisdiction where Participation is illegal;
You have allowed or permitted someone else to use your Customer Account to participate, whether intentionally or unintentionally;
You have participated in tandem with other Player(s) as part of a club, group, or similar entity, or have played the Games in a coordinated manner with other Player(s) involving the same (or materially similar) selections;
Without limiting Clause, where ROR Entertainment LTD has received a "chargeback," claim, dispute, or "return" notification through a payment mechanism associated with your financial/bank account or online wallet;
You have failed our due diligence procedures or are found to be colluding, cheating, engaging in money laundering, or participating in any form of fraudulent activity; or
ROR Entertainment LTD has determined that you have employed or used a system (including machines, computers, software, or other automated systems such as bots) specifically designed to gain an unfair advantage.
Where ROR Entertainment LTD determines that it is under a legal obligation or must act to protect ROR Entertainment LTD, you, other players, or third parties.
If ROR Entertainment LTD deactivates or suspends your Customer Account for any of the reasons outlined in Clause 13 above, you will be liable for any and all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by ROR Entertainment LTD (collectively, “Claims”) arising from such action, and you agree to indemnify and hold ROR Entertainment LTD harmless on demand for these Claims.
If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 13 above then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any Gold Coins that are attributable to any of the activities contemplated in clause 13. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
If your Customer Account is deactivated due to the closure of the Platform or a similar event, any temporary licenses granted to you will be immediately terminated, and no refunds for Gold Coins purchases will be provided.
The rights outlined in Clause 13 are without prejudice to any other rights we may have against you under these Terms and Conditions or otherwise.
14. INDEMNITY AND LIMITATION OF LIABILITY
You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents, and affiliates, as well as our ultimate parent and parent companies and any subsidiaries, against any and all costs, expenses, liabilities, and damages (whether direct, indirect, special, consequential, exemplary, punitive, or otherwise), including attorney’s fees, arising from any participation by you, including, without limitation:
Accessing or using the platform;
re-use of any content from the Platform or any other source whatsoever;
Facilitating or making a payment into your customer account;
Playing the games through any delivery mechanism offered; and
Acceptance and use of any prize.
Limitation of Liability
To the maximum extent permitted by applicable law, under no circumstances will we or our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors, or suppliers be responsible or liable to you or any other entity, even if advised of the possibility of such damages, under any legal theory—whether contract, tort, or otherwise—for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes, without limitation, lost profits, lost business opportunities, business interruption, lost revenue, income, goodwill, use of data, or other intangible losses, in each case arising from or related in any manner to your participation or any other act or omission by us.
To the fullest extent permitted by applicable law, under no circumstances will we, our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors, or suppliers be liable to you for more than the amount you have paid us in the thirty (30) days immediately preceding the date you first assert any such claim. You acknowledge and agree that if you have not paid us any amounts in the thirty (30) days immediately preceding the date of your claim, your sole and exclusive remedy for any dispute with us is to stop using the Platform and to close your Customer Account.
You acknowledge and agree that the warranty disclaimers in Clauses 10 and 11, along with the indemnities and limitations of liability in Clause 16, are fundamental, bargained-for elements of these Terms and have been factored into your decision to agree to these Terms and Conditions. Depending on your location and use of the Platform, some limitations in Clause 16 may not be permissible. If so, they will not apply to you, but only to the extent that they are prohibited.
Negligence and Willful Misconduct
Nothing in these Terms and Conditions shall operate to exclude any liability of ROR Entertainment LTD
for death or personal physical injury directly and proximately caused by ROR Entertainment LTD
’s gross negligence or willful misconduct.
Survival of Obligations
Clause 18 shall survive the termination of these Terms and Conditions for any reason.
ROR Entertainment LTD
NOT A FINANCIAL INSTITUTION
Interest
You will not receive any interest on Gold Coins, and you shall not regard ROR Entertainment LTD
as a financial institution.
No legal or tax advice
ROR Entertainment LTD does not provide advice on tax or legal matters. Players seeking such advice are encouraged to consult appropriate advisors. Players are responsible for any and all tax liabilities arising from their use of the Website.
DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE
Please read this Clause 15 carefully, as it requires you to arbitrate certain disputes and claims on an individual basis and limits the ways in which you can seek relief from ROR Group Limited. This Clause 15 will be interpreted in accordance with and subject to the Federal Arbitration Act, regardless of any other choice of law specified in these Terms and Conditions.
By agreeing to these Terms and Conditions, you consent that any and all past, present, and future disputes, claims, or causes of action between you and ROR Entertainment LTD—arising from or related to these Terms and Conditions, their formation, validity, or scope (including this Clause 11), your Participation, access to or use of the Platform, or any other dispute between you and ROR Entertainment LTD , whether arising before or after your agreement to this Clause 15 ("Dispute Resolution and Agreement to Arbitrate")—will be governed by the procedure outlined below.
Complaint Resolution
Our goal is to address any concerns you may have without the need for a formal legal case.
Before filing a claim against ROR Entertainment LTD, you agree to attempt to resolve any complaint in accordance with Clause 12. If your complaint remains unresolved after completing the internal complaints process outlined in Clause 12, you may initiate Dispute resolution as specified in Clause 18.
ROR Entertainment LTD agrees to make all reasonable efforts to contact you and resolve any claim it may have informally before pursuing any formal action.
Arbitration
We Both Agree to Arbitrate. By agreeing to these Terms and Conditions, both you and ROR Entertainment LTD agree to resolve any Disputes through final and binding arbitration.
Opt-out of Agreement to Arbitrate. You may opt out of this arbitration agreement by emailing support[at]Vegawin.com with the subject line ARBITRATION OPT OUT within 30 days of first accepting these Terms and Conditions. Your email must include your first and last name and a statement that you decline this arbitration clause. Opting out will not prevent you from using the Platform, but neither you nor ROR Entertainment LTD will be able to invoke the mutual agreement to individually arbitrate to resolve Disputes. Deciding whether to agree to arbitration is an important choice. It is your decision, and you are encouraged to conduct further research and, if desired, consult with legal counsel of your choice.
Arbitration Procedures and Fees
You and ROR Entertainment LTD agree that:
The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, or successor rules, which are in effect at the time arbitration is sought (the AAA Rules). Those rules are available at www.adr.org;
arbitration will proceed on an individual basis;
arbitration will be handled by a sole arbitrator in accordance with the AAA Rules;
the AAA rules will govern payment of all arbitration fees; and
except as otherwise may be required by the AAA Rules, the arbitration will be held in New York City, NY, USA or, at your election, conducted via telephone or other remote electronic means.
Arbitration to Proceed Individually
You and ROR Entertainment LTD agree that the arbitration of a Dispute will proceed on an individual basis, and neither you nor ROR Entertainment LTD may bring a claim as a Collective Action.
Without limiting the generality of Clause 15. and as an example only, a claim to resolve a Dispute against ROR Entertainment LTD will be considered a Collective Arbitration if:
1. two or more similar claims for arbitration are filed concurrently by or on behalf of one or more persons; and
counsel for the two or more persons is the same, shares fees, or coordinates in any way across the arbitrations.
For the purposes of Clause 15, the term "concurrently" means that both arbitrations are pending (filed but not yet resolved) at the same time.
Waiver of Class Action and Collective Arbitration
To the maximum extent permitted by applicable law, whether the dispute is resolved in arbitration or court (in the event you have opted out of arbitration), neither you nor ROR Entertainment LTD shall be entitled to consolidate, join, or coordinate disputes with others or participate in any collective arbitration (as defined above), nor arbitrate or litigate any dispute in a representative capacity, such as a class member or in a private attorney general capacity. In connection with any dispute, all such rights are expressly and unconditionally waived. Notwithstanding any other provision in these Terms and Conditions, if all or any part of Clause 18.9 is found to be invalid or unenforceable, then the entirety of this Clause 18 may be deemed void and without effect for either party’s election.
OTHER Entire Agreement
These Terms and Conditions constitute the entire agreement between you and us regarding your Participation and, except in cases of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding your Participation.
Amendments
ROR Entertainment LTD reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platform and will be binding and effective immediately.
If we amend these Terms and Conditions in a way that limits your current rights or may be to your detriment, we will notify you upon your next visit to the Platform, and you will be required to re-confirm your acceptance before playing any Games. If you do not agree to the amended Terms and Conditions, you must stop using the Platform.
Tax
You are solely responsible for any taxes applicable to your Participation. Force Majeure ROR Entertainment LTD will not be liable or responsible for any failure or delay in the performance of our obligations under these Terms and Conditions caused by events outside of our reasonable control.
No agency
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship, or any other form of joint enterprise between you and us.
Severability
If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, that term, condition, or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions, and provisions will remain valid to the fullest extent permitted by law. In such cases, the invalid or unenforceable part will be amended in accordance with applicable law to reflect, as closely as possible, ROR Entertainment LTD’s original intent.
Explanation of Terms and Conditions
We consider these Terms and Conditions to be open and fair. If you need any explanation regarding these Terms and Conditions or any other part of our Platform, please contact Customer Support via email at support[at]Vegawin.com.
The Terms and Conditions prevail over any communication via email or chat.
All correspondence, telephone or video conferences, and live chats between you and us may be recorded and retained, and you consent to such recording and retention.
Assignment
These Terms and Conditions are personal to you and are not assignable, transferable, or sub-licensable by you, except with our prior written consent. We reserve the right to assign, transfer, or delegate any of our rights and obligations hereunder to any third party without notice to you.
Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of ROR Entertainment LTD, your Customer Account and associated data may be included among the assets transferred to the purchaser or acquiring party. In such a case, we will notify you via email or through our Platform, explaining your options regarding the transfer of your Customer Account.
Language
These Terms and Conditions may be published in multiple languages for informational purposes and ease of access by players, but all versions will reflect the same principles. Only the English version is the legal basis of the relationship between you and us, and in the event of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.
Applicable Law and Jurisdiction
These Terms and Conditions will be governed by and interpreted in accordance with the laws of Gibraltar, without regard to its choice or conflict of law principles.
You acknowledge that, unless otherwise stated, the Games are operated from Gibraltar, and your Participation occurs within that territory. Any contractual relationship between you and us will be considered to have been entered into and performed in Gibraltar.
The parties agree that any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions—or their breach, termination, or invalidity—that is not expressly subject to arbitration will be submitted exclusively to the courts in Gibraltar, with both you and us consenting to the venue and personal jurisdiction of those courts. Notwithstanding this, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction.
For any complaints please contact [email protected]